IBPS CRP CSA XVI Recruitment 2026: 11,403 Customer Service Associate Vacancies, Apply Online

IBPS CRP CSA XVI Recruitment 2026 has been announced by the Institute of Banking Personnel Selection (IBPS) for recruitment to the post of Customer Service Associate (CSA) in participating Public Sector Banks for vacancies of 2027-28.

A total of 11,403 indicative vacancies have been reported under the recruitment process. The selection will be conducted through Online Preliminary Examination and Online Main Examination, followed by provisional allotment to participating banks based on merit-cum-preference and actual vacancies.

Eligible graduates can apply online from 1 August 2026 to 21 August 2026. Candidates must apply for vacancies in one State/UT only and should have proficiency in the specified local language of the State/UT they select.

The vacancies are indicative and may change depending on the actual requirements reported by participating banks.

IBPS CSA XVI Important Dates 2026

The exact dates for the correction window and call letters will be communicated through the official IBPS website.

IBPS CRP CSA XVI Vacancy 2026

The notification contains 11,403 indicative vacancies across participating Public Sector Banks. Recruitment is conducted on a State/UT-wise basis, meaning candidates must select one State/UT while applying.

State/UT-Wise Vacancy Details

Note: The official Annexure-I contains the complete bank-wise category distribution, including PwBD and Ex-Servicemen subcategories. The vacancies are indicative and may change.

Important: The State/UT figures above are the official Annexure-I totals. The detailed bank-wise reservation table should be referred to in the official notification before making a final choice.

Bank-Wise Vacancy Details

The following consolidated figures are derived from the bank-wise entries in Annexure-I of the notification.

NR = Not Reported. The notification specifically marks Union Bank of India as NR in the state-wise vacancy tables.

Participating Banks in IBPS CSA XVI

The following Public Sector Banks are participating in CRP CSA XVI:

1. Bank of Baroda

2. Bank of India

3. Bank of Maharashtra

4. Canara Bank

5. Central Bank of India

6. Indian Bank

7. Indian Overseas Bank

8. Punjab National Bank

9. Punjab & Sind Bank

10. UCO Bank

11. Union Bank of India

IBPS CSA XVI Salary 2026

The post of Customer Service Associate (CSA) falls under the clerical cadre of participating Public Sector Banks.

The notified Basic Pay scale is:

₹24,050 – ₹64,480

The complete progression is:

₹24,050 – ₹1,340/3 – ₹28,070 – ₹1,650/3 – ₹33,020 – ₹2,000/4 – ₹41,020 – ₹2,340/7 – ₹57,400 – ₹4,400/1 – ₹61,800 – ₹2,680/1 – ₹64,480

In addition to Basic Pay, a CSA is eligible for allowances and perquisites according to the rules of the participating bank.

Salary Highlights

The actual monthly gross and in-hand salary can vary based on the participating bank, posting location, applicable allowances and deductions.

IBPS CSA XVI Eligibility Criteria 2026

Educational Qualification

Candidates must possess:

A Degree (Graduation) in any discipline

The degree must be from a university recognised by the Government of India or an equivalent qualification recognised by the Central Government.

The candidate must have the required degree/marksheet by 21 August 2026.

The final result of the qualifying examination must have been declared on or before 21 August 2026.

Computer Literacy

Candidates must have operating and working knowledge of computer systems.

This requirement can be fulfilled through:

• Certificate in computer operations/language;

• Diploma in computer operations/language;

• Degree involving computer operations/language; or

• Having studied Computer/Information Technology as a subject in High School/College/Institute.

IBPS CSA Age Limit 2026

The age is calculated as on 1 August 2026.

Both dates are inclusive.

IBPS CSA Age Relaxation

For Ex-Servicemen/DESM candidates, the notification specifies additional conditions, including a maximum age limit of 50 years.

Local Language Requirement

One of the most important conditions of IBPS CSA XVI is the Local Language Proficiency Test (LLPT).

Candidates applying for a particular State/UT must be proficient in the specified local language in:

• Reading

• Writing

• Speaking

• Understanding

Candidates have to select one language from the applicable languages while filling the application.

Who is exempt from LLPT?

Candidates who produce a 10th Standard or higher marksheet/certificate showing that they studied the specified/selected local language do not have to appear for the language test.

The language test is conducted after qualifying the Main Examination/provisional allotment but before joining. It is qualifying in nature. Candidates failing the test will not be offered appointment.

State-Wise Local Languages for IBPS CSA XVI

IBPS CSA XVI Selection Process

The selection process consists primarily of:

1. Online Preliminary Examination

Candidates must qualify in the Preliminary Examination.

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2. Online Main Examination

Candidates shortlisted from the Preliminary Examination appear for the Main Examination.

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3. Provisional Allotment

Candidates who qualify the Main Examination and secure sufficiently high merit are considered for provisional allotment.

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4. Local Language Proficiency Test

Where applicable, the selected candidate must qualify the local language test before joining.

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5. Document Verification & Joining

The allotted bank verifies eligibility and documents before appointment.

The recruitment process is based on merit-cum-preference and actual vacancies reported by participating banks.

IBPS CSA Preliminary Exam Pattern 2026

The three sections are separately timed.

Candidates must qualify in each test by securing the cut-off marks decided by IBPS.

IBPS CSA Main Exam Pattern 2026

The Main Examination contains 200 marks in total. Only the Main Examination marks are considered for final merit listing.

Medium of Examination

The medium available for Numerical Ability, Reasoning Ability and General/Financial Awareness varies according to the selected State/UT.

Negative Marking in IBPS CSA XVI

There is negative marking in both Preliminary and Main Objective Tests.

For every wrong answer:

0.25 marks of the marks assigned to that question will be deducted.

There is no penalty for an unanswered question.

Which Marks Count for Final Merit?

Only marks obtained in the Online Main Examination are considered for the final merit list.

The Main Examination carries 200 marks, which are converted to a score out of 100 for provisional allotment.

IBPS CSA XVI Application Fee 2026

The amounts are inclusive of GST.

Online transaction charges, if applicable, are to be borne by the candidate.

IBPS CSA XVI Pre-Examination Training

IBPS may arrange Pre-Examination Training (PET) in online mode for a limited number of eligible candidates belonging to:

• Scheduled Caste

• Scheduled Tribe

• Other Backward Classes

• Minority Communities

• Ex-Servicemen

• Persons with Benchmark Disabilities

Candidates wishing to use this facility must indicate it in the online application form.

Attending PET does not provide any right to selection or appointment.

IBPS CSA XVI Examination Centres

The examination may be conducted at various centres throughout India.

Some of the major centres include:

IBPS can cancel/add centres or allot a candidate to a centre other than the one selected. Requests for changing the centre are not entertained.

Documents Required for IBPS CSA XVI Application

Candidates should keep the following ready:

• Recent passport-size photograph

• Signature

• Left thumb impression

• Handwritten declaration

• SSC/SSLC/10th Standard certificate

• Applicable certificate under the notification

• Graduation details

• Category certificate, where applicable

• PwBD/Ex-Servicemen documents, where applicable

The application specifically requires uploading the photograph, signature, left thumb impression, handwritten declaration and 10th Standard/equivalent certificate.

IBPS CSA XVI Photo & Document Upload Specifications

Handwritten Declaration for IBPS CSA XVI

The declaration must be:

• Written by the candidate;

• Written in English;

• Written on white paper using black ink;

• Written in normal handwriting;

• Not written in CAPITAL LETTERS.

The prescribed text is:

“I, _______ (Name of the candidate), hereby declare that all the information submitted by me in the application form is correct, true and valid. I will present the supporting documents as and when required.”

How to Apply for IBPS CRP CSA XVI 2026

Candidates must apply online only. No other mode of application will be accepted.

Step 1 – Visit the IBPS Application Website

Open the official CRP CSA XVI application link.

Step 2 – Click on New Registration

Select:

“CLICK HERE FOR NEW REGISTRATION”

Enter the required basic information.

A Provisional Registration Number and Password will be generated. Candidates should save these details carefully. They will also be sent through email/SMS.

Step 3 – Fill in the Application Form

Enter:

• Personal details

• Educational qualification

• Graduation percentage

• Category

• State/UT preference

• Local language

• Examination medium

• Other required information

Step 4 – Select State/UT

Candidates can apply for vacancies in one State/UT only.

The State/UT option for provisional allotment becomes irrevocable after the applicable correction period.

Step 5 – Upload Documents

Upload:

• Photograph

• Signature

• Left thumb impression

• Handwritten declaration

• 10th certificate

• Other applicable documents

Candidates will also have to capture/upload a live photograph through webcam or mobile phone during registration.

Step 6 – Preview the Application

Use Save & Next to carefully check all information.

Once the Complete Registration button is clicked, changes will not normally be permitted.

Step 7 – Pay Application Fee

Pay the applicable ₹175 or ₹850 fee online.

Step 8 – Final Submission

Submit the application and save/print the completed application form and payment receipt for future reference.

Candidates are advised to apply well before the closing date instead of waiting until the last day.

Important Rules for IBPS CSA XVI Applicants

Only One Application

A candidate must not submit multiple applications.

If multiple applications are submitted, only the latest valid completed application will be retained and fees paid for other applications will be forfeited.

One State/UT Only

Candidates can apply for vacancies in only one State/UT.

State Preference Is Important

The State/UT selected for provisional allotment cannot be changed after the applicable correction window.

Local Language Is Important

Candidates must know the applicable local language of the State/UT selected and may have to qualify the LLPT before joining.

Indicative Vacancies

The 11,403 vacancies are not guaranteed final vacancies. Final provisional allotment depends on actual vacancies reported by participating banks.

IBPS CSA XVI Provisional Allotment

After the Main Examination, candidates who qualify and rank sufficiently high will be considered for provisional allotment.

Allotment is based on:

• Main Examination merit

• Candidate's bank/state preference

• Actual vacancies

• Reservation rules

• Administrative requirements

The provisional allotment will be made to one of the participating banks. Once allotment is made, requests for change/re-allotment are generally not entertained.

Important

Provisional allotment itself is not an appointment letter. The allotted bank will independently verify the candidate's documents and eligibility and will issue the appointment according to its own procedures.

IBPS CSA XVI Document Verification

Candidates must produce original documents and photocopies as required.

Documents can include:

• Identity proof

• Date of birth proof

• Graduation certificate/marksheets

• Category certificate

• OBC-NCL certificate

• EWS certificate

• PwBD certificate

• Ex-Servicemen documents

• Local language proof

• Other documents required by the allotted bank

Failure to produce valid eligibility documents can result in cancellation of candidature.

IBPS CSA XVI Identity Proof

Candidates must carry the required valid photo identity proof along with the examination call letter.

Acceptable documents can include:

• PAN Card

• Passport

• Permanent Driving Licence

• Voter ID

• Bank Passbook with photograph

• Photo ID issued by a Gazetted Officer/People's Representative

• College/University ID

• Aadhaar/e-Aadhaar with photograph

• Employee ID

• Bar Council Identity Card with photograph

The name on the identity document should match the name on the application/call letter.

IBPS CSA XVI Scribe & PwBD Provisions

Eligible candidates using a scribe can receive compensatory time of 20 minutes per hour of examination, subject to the applicable rules.

Candidates must indicate their requirement for a scribe/compensatory time while filling the application.

The scribe cannot independently answer questions or prompt the candidate. Violations can result in cancellation of candidature and debarment.

Frequently Asked Questions – IBPS CRP CSA XVI 2026

What is IBPS CRP CSA XVI?

CRP CSA XVI is the Common Recruitment Process conducted by IBPS for recruitment of Customer Service Associates (CSA) in participating Public Sector Banks for vacancies of 2027-28.

How many vacancies are available?

There are 11,403 indicative vacancies reported under the recruitment process.

What is the IBPS CSA salary?

The CSA Basic Pay scale is ₹24,050 to ₹64,480, along with applicable allowances and perquisites.

What is the age limit?

Candidates must be between 20 and 28 years as on 1 August 2026.

What is the educational qualification?

Candidates need a graduation degree in any discipline from a recognised university/institution.

Can final-year students apply?

The final result must have been declared by 21 August 2026. Therefore, candidates whose graduation result is not declared by that date do not meet the prescribed educational qualification condition.

Can I apply for more than one State?

No. A candidate can apply for vacancies in one State/UT only.

Is local language knowledge compulsory?

Yes. Candidates must be proficient in the specified/selected local language of the State/UT they apply for. Candidates who studied the applicable language in Class 10 or above and can produce the certificate are exempt from the LLPT.

Is there an interview?

The notification's selection structure consists of Preliminary Examination, Main Examination and subsequent provisional allotment/local language verification. There is no separate interview stage specified for CSA XVI.

Is there negative marking?

Yes. 0.25 marks of the marks assigned to the question are deducted for every incorrect answer in the Objective Tests.

Which exam marks are used for final merit?

Only the Online Main Examination marks are considered for final merit listing.

What is the application fee?

₹850 for most candidates and ₹175 for SC/ST/PwBD/ESM/DESM candidates, inclusive of GST.

When will the Preliminary Examination be held?

The Preliminary Examination is tentatively scheduled for October 2026.

When will the Main Examination be held?

The Main Examination is tentatively scheduled for December 2026.

When will provisional allotment take place?

The notification schedules provisional allotment for March 2027.

Important Points at a Glance

How to Prepare for IBPS CSA XVI

Candidates preparing for IBPS CSA XVI should focus on the following areas:

For Preliminary Examination

• English Language

• Numerical Ability

• Reasoning Ability

For Main Examination

• General/Financial Awareness

• General English

• Reasoning Ability

• Quantitative Aptitude

Since the Main Examination carries 200 marks and is used for final merit, candidates should give particular attention to the Main Examination syllabus and banking/financial awareness.

Candidates should also start preparing for the local language requirement if they are applying for a State/UT whose language they have not studied formally in school.

Official Links – IBPS CRP CSA XVI Recruitment 2026

Download Official Notification PDF - Download IBPS CRP CSA XVI Official Notification

Apply Online - Apply Online for IBPS CRP CSA XVI

Helpful Tools for IBPS CSA Applicants

Age Calculator

Check your age as on the IBPS CSA eligibility date of 1 August 2026.

Age Calculator

Date Calculator

Useful for calculating dates, deadlines and other recruitment-related periods.

Date Calculator

Photo Resizer / Editor

Prepare your photograph according to the IBPS upload requirements, including the preferred 200 × 230 pixel dimensions and 20–50 KB file size.

Photo Resizer / Editor

Conclusion

The IBPS CRP CSA XVI Recruitment 2026 is a major banking recruitment opportunity for graduates seeking a clerical position in Public Sector Banks. The notification covers 11,403 indicative vacancies for the 2027-28 recruitment year across 11 participating banks.

The starting Basic Pay is ₹24,050, with the notified scale extending up to ₹64,480, along with applicable bank allowances and perquisites.

Candidates should remember three particularly important conditions: graduation is mandatory, only one State/UT can be selected, and proficiency in the selected State/UT's specified local language is required.

The online application window is 1 August 2026 to 21 August 2026. Candidates should complete registration well before the deadline, carefully verify their State/UT and language preference, upload documents according to the prescribed specifications and retain their registration details and submitted application form.

Note: The vacancies in Annexure-I are explicitly described as indicative. Final provisional allotment will depend on actual vacancies reported by participating banks for 2027-28. Candidates should therefore always check the official notification and subsequent IBPS updates before making decisions based on vacancy numbers.